How to Provide Great Customer Service

  1. Stay alert at all times for people in your environment who may be interested in coming into the studio.

  2. If someone seems interested, walk over to them and ask if you can help that person.

  3. Always introduce yourself in a welcoming and friendly tone of voice. Never make that person feel they are bothering you.

  4. Make eye contact.

  5. Always get contact info using the student information sheets.

  6. Always give information (brochures, quick info sheets, QR codes for free intros, business cards)

  7. If there is a child with interested families, make eye contact with the child (bend down if the child is small) and introduce yourself to the child, ask the child’s name and age.

  8. At all times, smile and be friendly.

  9. If you do not know the answer to a question, explain that you do not know but you will be happy to have the Manager call the next day.

  10. Always treat people the way you would want to be treated. The way you interact with the parent is reflective of the way you will interact with their student.  Be friendly and attentive.

  11. If you are teaching and someone walks in, quickly do the above, but explain you are teaching and in the middle of class. Give information and get information.

  12. Personal problems are left at the door. Show families that their children will be the most important thing on your mind.

  13. If someone is upset, apologize and let that person know you will refer his or her concerns to the person who can handle them.

  14. Every customer and potential customer affects your job. Make their experience memorable, and one they will tell their friends about over and over. The majority of our referrals at Drawn2Art are through word of mouth. 

  15. Connect with our families in a positive and friendly way. Talk to parents when they pick up their students. Show the parents you are interested in their children by communicating how they are doing in class. 

  16. Show that you care. Parents have many, many activity options they can pick from to fill their children’s leisure time.  The more “connected” you stay with parents and students, both emotionally and with communication, the more likely they will choose you over someone else in the future.